The App displays session times in GMT+1. You can also click the “see in my time zone” option to check the time of sessions according to your time zone.
How do I browse and search for presentations using the App?
You can find tips for browsing and searching at the App page, including a 2-minute overview video.
How do I build my personalized schedule?
Find instructions for building your schedule on the App page.
Can I use both the Desktop App and the Mobile App or do I have to choose?
The Desktop and Mobile App will sync whenever you log in. That means you could, for example, build your schedule on your mobile device using the Mobile App and then view sessions on your computer using the Desktop App or vice versa.
What if I have technical issues with the app that are not addressed by the questions above?
Check the App page and the App Knowledge Base. If you are unable to resolve the problem, please email firstname.lastname@example.org with your question.
How do I find the Zoom link for a particular session?
You must register for the conference, log in to the App, and then search for the session or presentation of interest. Five minutes before the session starts, a “Join Webinar” or “Join Virtual Session” button will become available at the top of the session detail pane. Click or tap the button to launch the Zoom session.
If instead of the “Join Webinar” button you see the “Log in for status info” button, simply click and log in using your registration badge ID number and last name.
Learn more about browsing the Agenda and finding sessions of interest at the App page.
My session is supposed to start now but I don't see the "Join Webinar" button. What should I do?
First, make sure you are logged in.
If you are already logged in, you may need to close and refresh the detail pane of your chosen session before you will see the “Join Webinar” button.
Note that sessions should open about two minutes before the scheduled start time, but occasionally technical difficulties may delay the broadcast by a few minutes.
I get a blank screen after I click "Join Webinar." What should I do?
If you are using the Desktop App, and you get a blank screen when you click “Join Webinar”, you may have a popup blocker preventing Zoom from opening on your web browser. If so, for most browsers a small icon or message will appear in the address bar.
If you are unable to find the popup settings or unable to allow popups:
Try switching to a different web browser
Try using the Mobile App on a tablet or phone
When I click my session I get "No items match this search." How do I find the "Join Webinar" button?
This sometimes happens when you are using the “My Schedule” tab and click a session that you have not added to your personal schedule. Switch to the “Agenda” tab and then search for your session. Click on the relevant session to find the “Join Webinar” button.
How do I fix problems with the Zoom audio?
If this is the first Oral Presentation session you have joined using the App and there are severe audio issues, we recommend checking for updates in the Zoom client on your computer. If your Zoom client is up-to-date and you still have audio issues, try using a different browser.
If you have used the App to attend other sessions or talks and had no sound issues, then it could be an issue with your internet connectivity or with the presenter’s audio or internet. If you suspect it is an issue with the presenter, you can report the issue to email@example.com or via the Zoom Q&A window.
How do I make the Zoom window in the App bigger?
To launch the Zoom window within the App into full screen mode, click the full screen icon at the top right.
In Safari and Firefox browsers, you can force the webinar screen to open in a new window by right-clicking on the full screen icon and selecting “Open frame in a new tab.”
Why is Zoom asking me to register for the session?
If you are using the Desktop App, when you join one of the concurrent sessions Zoom will require you to “register” by entering your name and email address. This is for security purposes during the meeting. Please enter your details and then follow the on-screen prompts to enter the session.
Will I be visible to other participants when I view a oral presentation session?
No. Your webcam and microphone will be automatically turned off when you join the Plenary or Platform oral presentations as an attendee.
For many of the workshop sessions, you are encouraged to share your webcam to facilitate discussion.
Can I log in and view two sessions at the same time?
No, you can’t view two sessions at once.
When will the recordings be available?
Recordings of Platform and Plenary Sessions will typically be available in the App around 24 hours after the scheduled session ends. You must be logged in to view the recordings. Recordings are only available until July 18, 2023.
Most Workshop Sessions will not be recorded.
Recordings can be accessed from the session listing in the App. When the recording is available, the “Webinar Closed” message will switch to a “View Recording” button.
If you have any technical questions not answered in these FAQs, contact firstname.lastname@example.org.
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