Technology Overview and FAQs

Using a desktop or laptop?   Launch Program Planner ≫

Using an Apple iOS or Android device?   Download Mobile App ≫

Note that Remo, the platform that will be used for Live Poster Sessions, does not work well on mobile devices.

If you’re using the Desktop App:

Click “Login” on the right hand side.

(If you don’t know your badge number, you can access it through the Registration Resource Center. Click forgot login info and an email will be sent to you with the information.)

OR if you’re using the Mobile App:

The login screen will appear. Submit your registration badge ID number (top field) and last name (bottom field). Your last name must match your conference registration record.

Your badge ID number is listed in your registration confirmation email, which was sent from the address NoReply@Convention-Mail.com. If you cannot find your confirmation email, please contact mahoney@genetics-gsa.org to receive your badge number.

If you receive an error after entering your badge number and last name:

• Make sure you have entered your badge number in the top field and your last name in the bottom field.
• Make sure your last name is spelled exactly the same as in your registration record.
• Make sure all capitalization is the same as in your registration record.
• Double-check your registration using the Registration Resource Center.

If all those details are correct and you still can’t log in, please contact mahoney@genetics-gsa.org.

If you are using a device that does not support Apple iOS or Android, you can use the web version of the app to access all of the same features.

The App shows session times in EDT by default.

Once you have built your schedule, you can download it as an .ics file. This can be imported into your calendar app so that you can view your schedule in your local time.

Note that you will still need to use the App to access talks and posters.

To export your schedule:

From the Desktop App:

Ensure you are logged in. Open the left panel and click the Download My Schedule button.

From the Mobile App

Ensure you are logged in. Click the My Schedule tab. Click the Menu icon on the top right. Select Export Schedule and enter the email address to which you’d like to send the .ics calendar file.

You can find more tips for browsing and searching at the App page.

Find tips for building your schedule here.

The Desktop and Mobile App will sync whenever you log in. That means you could, for example, build your schedule on your mobile device using the Mobile App and then view sessions on your computer using the Desktop App or vice versa.

You should use the Desktop App when you access the Live Poster Sessions, because Remo does not work well on mobile devices.

Check the Conference App landing page. You may find the answer in the app Knowledge Base. If you are unable to resolve the problem, please email mahoney@genetics-gsa.org with your question.

You can also ask questions in the a_tech_help Slack channel, where other attendees may also offer assistance. Staff only monitor the Slack channels during live conference hours.

You must register for the conference, log in to the Conference App, and find the session of interest. Ten minutes before the session starts, a “Join Webinar” button will become available at the top of the session detail page. Click the button to launch the Zoom webinar in the app.

If instead of the “Join Webinar” button you see the “Log in for status info” button, simply click and log in using your registration badge ID number and last name.

Learn more about browsing the Agenda and finding sessions of interest at the Conference App page.

You must be logged in to the the planner/app. If you have confirmed you are logged in,  you may need to refresh by clicking back to the schedule or session listing. Note that sessions should open about five minutes before the scheduled start time, but occasionally technical difficulties may delay the broadcast by a minute or two. Please refresh until you see the Join Webinar button.

If you are using a computer to view the sessions, and you get a blank screen when you click Join Webinar, you may have a popup blocker preventing Zoom from opening on your web browser. If so, for most browsers a small icon or message will appear in the address bar.

For example:

Chrome:  

Firefox: 

Safari:  

Click on the icon or message, and select an option to allow pop ups. You should allow all pop-ups from https://eventpilotadmin.com.

If you are unable to find the popup settings or allow popups:

• Try switching to a different web browser
• Try using the Mobile App on a tablet or phone

If you are using the Program Planner, when you join one of the concurrent sessions Zoom will require you to “register” by entering your name and email address. This is for security purposes during the meeting. Please enter your details and then follow the on-screen prompts to enter the session.

This should not occur if you are using the Mobile App.

No, it is not possible to watch two concurrent sessions on one device.

This sometimes happens when you are in Schedule view and click a session that you have not added to your Schedule. Switch to the Agenda tab (top left in the Program Planner) and find the session from the full agenda, either by time or by search. Click on the session to find the Join Webinar button.

If this is the first Oral Presentation session you have joined using the App and there are severe audio issues, we recommend trying a different browser.

If you have attended other sessions or talks with no sound issues, then it could be an issue with your internet connectivity or with the presenter’s audio or internet. If you suspect it is an issue with the presenter, you can report the issue to mahoney@genetics-gsa.org or via the Zoom Q&A window.

To launch the Zoom window within the App into full screen mode, click the full screen icon at the top right.

In Safari and Firefox browsers, you can force the webinar screen to open in a new window by right-clicking on the full screen icon and selecting “Open frame in a new tab.”

You must download and use the Mobile App to view the talks on a mobile device. The Desktop App does not support webinar viewing on a mobile.

No. Your webcam and microphone will be automatically turned off when you join the oral presentations as an attendee.

The Program Planner and Mobile App only display all session times in EDT.

To assist with planning your days, once you have built your schedule, you can download it as an .ics file. This can be imported into your calendar app so that you can view your schedule in your local time.

To export your schedule:

FROM THE PLANNER

Ensure you are logged in. Open the left panel and click the Download My Schedule button.

FROM THE MOBILE APP

Ensure you are logged in. Click the Schedule tab. Click the Menu icon on the top right. Select Export Schedule and enter the email address to which you’d like to send the .ics calendar file.

FROM THE WEB VERSION APP

Ensure you are logged in. Click the Schedule tab. Click Email and enter the email address to which you’d like to send the .ics calendar file.

If your camera or microphone does not work during the system test, here are some troubleshooting guides to help you resolve common issues:

My camera and microphone do not work on Windows 10

My camera and microphone do not work on MacOSX

My camera and microphone do not work on iPhone

My camera and microphone do not work on Android phone

I have an audio echo while using Remo video/audio

Be sure to disable any browser extensions that block autoplay videos prior to using Remo. These extensions will also block your camera and microphone. If you’re still having issues with Remo after switching extensions off, try opening Remo in a Private or Incognito Mode window, which prevents extensions from loading.

If the poster appears blurry on the Whiteboard, you should use the zoom controls (in the lower right of the Whiteboard) to zoom in to 150%. Wait a few seconds for the image to render. Once the image resolution improves, zoom out to the desired zoom level.

You can try participating in the session without sharing your camera (please let the poster presenter know that’s what you’re doing via the chat window). You should also quit other applications on your computer during the poster session. If you are using WiFi, sometimes moving closer to your router can help.

See the login instructions here.

You should use a laptop or desktop computer to access Remo. You will not be able to use Remo at all on a tablet or iPad.

There is a mobile web version available in Beta (i.e., not fully tested) that you can try if you have no other options, but you will not be able to use the Whiteboard function, which is where the poster presenter will display their poster. You can check which devices may be supported by the mobile version at this link.

If you do decide to try using Remo from your phone, you will use a slightly different method for reaching the Poster Hall from the Mobile App compared to the Desktop App. In the Mobile App, the “Live Poster Hall” link can be found under the “More” tab.

You may have previously signed in to Remo on a different browser or device. You will need to sign out from the previous browser/device.

Each poster presenter will present in one session, which you can find in the App. Once you find a poster of interest, a quick way to see the time of its corresponding poster session is by clicking on the presenter’s name. That will show the session the presenter is participating in.

Each of three buildings has a capacity of 850 attendees at a time. If one building is full, you can enter one of the other buildings and then move between them as a chair becomes available.

Test your microphone and camera here. If your audio and/or video cuts out after a few seconds (10s, 20s, or 30s) after the call starts, it is possible firewall settings at your location may not allow certain audio/video traffic. If this happens, please read this article about firewall and proxy requirements for using Remo.co and this one on how to troubleshoot firewall issues.

You can leave comments for poster presenters using the Conference App. Simply log in to the App, find the entry for the poster of interest, and scroll to the very bottom to find the “Discussion” section that allows you to leave a comment.

The recordings will typically be available in the App around 24 hours after the scheduled session ends. You must be logged in to view the recordings. Recordings will be available until July 16, 2021 July 20, 2021.

The recordings can be accessed from the session listing in the App. When the recording is available, the “Webinar Closed” message will switch to a “View Recording” button.

The recordings can be accessed from the session listing in the Planning / App. When the recording is available, the Webinar Closed message will switch to a View Recording button. Recordings will be available until July 16, 2021 July 20, 2021.

APP ISSUES?

You may find the answer in the app Knowledge Base.

ARE YOU A SPEAKER?

Consult the Oral Presenter FAQs.

ARE YOU A SESSION CHAIR?

If you have any technical questions in advance of your session, contact gsa@warpspeedtech.com. Support is also available during the session through the Zoom Chat window. Comments in the chat window will only be seen by the presenters, session chair, and technical support.

For other questions, please email mahoney@genetics-gsa.org with your question. You can also ask for help in the a_tech_help channel of the #Worm21 Slack workspace. During the scheduled poster sessions, you can visit the help desk on the first floor of each poster building.