Program Planner and Mobile App

You must register for the conference, log in to the Program Planner or Mobile App, and find the session of interest. Ten minutes before the session starts, a “Join Webinar” button will become available at the top of the session detail page. Click or tap the button to access the Zoom session.

If you don’t know your badge number, you can access it through the Registration Resource Center. Click “Forgot login info” and an email will be sent to you with the information.

If you enter your badge number and last name on the log in screen and receive either an error, please check the following:

• Make sure you entered information in the correct fields. Badge ID is the top field and Last name is the bottom field.
• Make sure your last name is spelled exactly the same as in your registration record.
• Make sure all capitalization is the same as in your registration record.
• Double-check your registration using the Registration Resource Center.

If all those details are correct and you still can’t log in, please contact gsaconferences@genetics-gsa.org

If you are using a computer to view the sessions and you get a blank screen when you click Join Webinar, you may have a popup window blocker on your browser. You should allow for all pop-ups from https://eventpilotadmin.com which can be done from the address bar.

Block or allow pop-ups in Chrome

Firefox: Pop-up blocker settings, exceptions and troubleshooting

If you are unable to find the popup settings or enabling popups doesn’t help:

• Try switching to a different web browser
• Try using the Mobile App on a mobile device
• Try using the Web Version App on your computer

You must be logged in to the the planner/app. If you are logged in, you may need to refresh or click the “X” at the top of the session detail view and reopen the session.

No, it is not possible two watch two sessions on one device.

If you are using a device that does not support Apple iOS or Android, you can use the web version of the app to access all of the same features.

The Program Planner and the Mobile App will synch when you log in. That means you could, for example, build your schedule on your mobile device using the App and then view sessions on your computer using the Planner.

The Program Planner and Mobile App only display session times in EDT.

However, to assist with planning your days, once you have built your schedule, you can download it as an .ics file. This can be imported into your calendar app so that you can view your schedule in your local times. Note that this downloaded schedule is only for planning; you cannot access the webinar links from the downloaded files.

To export your schedule:

FROM THE PLANNER

Ensure you are logged in. Open the left panel and click the Download My Schedule button.

FROM THE MOBILE APP

Ensure you are logged in. Click the Schedule tab. Click the Menu icon on the top right. Select Export Schedule and enter the email address to which you’d like to send the .ics calendar file.

FROM THE WEB VERSION APP

Ensure you are logged in. Click the Schedule tab. Click Email and enter the email address to which you’d like to send the .ics calendar file.

You may find the answer in the app Knowledge Base. If you are unable to resolve the problem, please email hzhang@genetics-gsa.org with your question.