Having technical issues?

Answers to some of our most Frequently Asked Questions about viewing the live sessions are below.

Logging In

What's the link for the Planner / App?

How do I log in to the Planner?

What is my badge number?

I have my badge number but still can’t log in. What should I do?

My device is not supported by the mobile app. What should I do?

Viewing a Live Session

How do I find the Zoom link for a particular session?

My session is supposed to start now but I don't see the "Join Webinar" button. What should I do?

I get a blank screen after I click "Join Webinar." What should I do?

Why is Zoom asking me to register for the session?

Can I log in and view two sessions at the same time?

When I click my session I get "No items match this search." How do I find the "Join Webinar" button?

What time zone does the Planner / App show?

Viewing Recordings

When will the recordings be ready?

Where will the recordings be found?

Where is the recording for the IMGS Trainee Symposium?

Other Questions

What should I do if I have technical issues not addressed by the questions above?