3. At the pop up, enter your Badge ID and Last Name, accept conditions, then click submit: (If you don’t know your badge number, you can access it through the Registration Resource Center. Click forgot login info and an email will be sent to you with the information.)
4. Navigate to sessions of interest and click the Join Webinar link (only available 10 minutes before session starts).
What is my badge number?
If you don’t know your badge number, you can access it through the Registration Resource Center. Click “Forgot login info” and an email will be sent to you with the information.
I have my badge number but still can’t log in. What should I do?
If you enter your badge number and last name on the log in screen and receive either an error, please check the following:
Make sure you entered information in the correct fields. Badge ID is the top field and Last name is the bottom field.
Make sure your last name is spelled exactly the same as in your registration record.
Make sure all capitalization is the same as in your registration record.
My device is not supported by the mobile app. What should I do?
If you are using a device that does not support Apple iOS or Android, you can use the web version of the app to access all of the same features.
Viewing a Live Session
How do I find the Zoom link for a particular session?
You must register for the conference, log in to the Program Planner or Mobile App, and find the session or presentation of interest. Around ten minutes before the session starts, a Join Webinar button will become available under the session chair or speaker’s name. Click or tap the button to access the Zoom session.
My session is supposed to start now but I don't see the "Join Webinar" button. What should I do?
You must be logged in to the the planner/app. If you have confirmed you are logged in, you may need to refresh by clicking back to the schedule or session listing. Note that sessions should open about five minutes before the scheduled start time, but occasionally technical difficulties may delay the broadcast by a minute or two. Please refresh until you see the Join Webinar button.
I get a blank screen after I click "Join Webinar." What should I do?
If you are using a computer to view the sessions, and you get a blank screen when you click Join Webinar, you may have a popup blocker preventing Zoom from opening on your web browser. If so, for most browsers a small icon or message will appear in the address bar.
If you are unable to find the popup settings or allow popups:
Try switching to a different web browser
Try using the Mobile App on a tablet or phone
Why is Zoom asking me to register for the session?
If you are using the Program Planner, when you join one of the concurrent sessions Zoom will require you to “register” by entering your name and email address. This is for security purposes during the meeting. Please enter your details and then follow the on-screen prompts to enter the session.
This should not occur if you are using the Mobile App.
Can I log in and view two sessions at the same time?
No, it is not possible to watch two concurrent sessions on one device.
When I click my session I get "No items match this search." How do I find the "Join Webinar" button?
This sometimes happens when you are in Schedule view and click a session that you have not added to your Schedule. Switch to the Agenda tab (top left in the Program Planner) and find the session from the full agenda, either by time or by search. Click on the session to find the Join Webinar button.
What time zone does the Planner / App show?
The Program Planner and Mobile App only display all session times in EDT.
To assist with planning your days, once you have built your schedule, you can download it as an .ics file. This can be imported into your calendar app so that you can view your schedule in your local time.
To export your schedule:
FROM THE PLANNER
Ensure you are logged in. Open the left panel and click the Download My Schedule button.
FROM THE MOBILE APP
Ensure you are logged in. Click the Schedule tab. Click the Menu icon on the top right. Select Export Schedule and enter the email address to which you’d like to send the .ics calendar file.
FROM THE WEB VERSION APP
Ensure you are logged in. Click the Schedule tab. Click Email and enter the email address to which you’d like to send the .ics calendar file.
When will the recordings be ready?
Processing times for the recordings vary. Keynote recordings may not be available for several days.
Where will the recordings be found?
The recordings can be accessed from the session listing in the Planning / App. When the recording is available, the Webinar Closed message will switch to a View Recording button. Recordings will be available for 30 days.
Where is the recording for the IMGS Trainee Symposium?
IMGS opted not to record the IMGS Trainee Symposium. Recordings will not be available for this session.
What should I do if I have technical issues not addressed by the questions above?
If you have any technical questions in advance of your session, contact firstname.lastname@example.org. Support is also available during the session through the Zoom Chat window. Comments in the chat window will only be seen by the presenters, session chair, and technical support.
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